When will my order ship?

Orders ship within 1–2 business days of purchase. You'll get tracking as soon as it's out the door.

Where do orders ship from?

Our office in Brooklyn, New York.

Do you ship outside the continental US?

Not yet — currently shipping across the continental US only.

Do you offer free shipping?

Yes — free shipping on all orders $75 and up. Under $75, shipping is calculated at checkout.

What if my order arrives damaged?

Email suppor@imli.shop within 48 hours of delivery with your order number and a photo of the damage. We'll send a replacement or issue a refund — your choice.

What if my package is lost or delayed?

Carrier transit times can occasionally vary. If tracking appears stuck or your package goes missing, email us and we’ll help investigate. Depending on the circumstances, we’ll work with the carrier, send a replacement, or issue a refund.

Can I return a snack I've opened?

Once a package is opened, we can't accept it back — food safety rules, not us being difficult. If something's wrong with what you got, see "damaged or wrong" above and we'll make it right.

Do you offer refunds for unopened, unwanted items?

Unopened items may be returned within 7 days of delivery. Customers are responsible for return shipping, and original shipping charges are non-refundable.

Can I cancel or change my order after placing it?

If it hasn't shipped yet, email us right away and we'll try to catch it. Once it's shipped, we can't make changes.

How long do refunds take?

Once approved, refunds hit your original payment method within 5–7 business days.