Everything else you might be wondering. For shipping, returns, damages, and cancellations, see our Shipping, Damages & Refunds Policy — that’s the full version.

The Snacks

Where do these actually come from?

We source through vetted South Asian distributors in the US, many of them around New York. Everything arrives in its original manufacturer packaging — we don’t repackage or relabel products.

Who picks what goes on the site?

Me. I taste everything before it goes up. If I wouldn’t eat it myself, I’m not selling it to you.

Why don’t you carry the thing I love?

It might be difficult to source, it might not survive shipping well, or I might just not have gotten to it yet. Email us — requests genuinely shape what we stock next.

Do you carry Indian and Bangladeshi snacks, or just Pakistani?

All three. The borders are newer than the food.

Something I ordered is sold out now. Is it coming back?

Usually. Restocks depend on what our distributors have available. Sign up for the newsletter and you’ll hear when it lands.

Bundles

What’s the discount?

Every bundle is 15% off compared with buying the same items separately.

Can I swap something out of a bundle?

Bundles are fixed as listed. For a specific mix, build your own cart — free shipping still kicks in at $75.

Do bundles count toward free shipping?

Yes. Everything in your cart counts toward the $75 threshold.

Freshness

How fresh are the products?

We buy in small quantities, inspect products before fulfillment, and update product pages as new batches arrive. Full details are available in our Freshness & Best-By Policy.

Where’s the best-by date?

The current inventory best-by date is listed on each product page and is also printed on the original packaging. Because dates change as new batches arrive, the date printed on the package is always the final reference.

What if mine arrives close to its best-by date?

Email support@imli.shop with your order number and a photo of the package. If the remaining shelf life wasn’t reasonable when it arrived, we’ll make it right.

Orders & Shipping

How fast do orders ship?

Within 1–2 business days. You’ll receive tracking as soon as your order is on the way.

Where do you ship?

The continental US only for now.

Do you offer free shipping?

Yes — on orders of $75 or more. Under $75, shipping is calculated at checkout.

Where do orders ship from?

Our fulfillment space in Brooklyn, New York.

Returns & Problems

Something arrived damaged or incorrect. What should I do?

That’s on us. Email support@imli.shop within 48 hours of delivery with your order number and a photo. We’ll replace it or refund you — your choice.

Can I return something I’ve opened?

No — food safety, not us being difficult. But if there’s a problem with what you received, see the answer above.

What about unopened returns, cancellations, lost packages, or refund timing?

Those details are covered in our Shipping, Damages & Refunds Policy.

Still Stuck?

Email support@imli.shop. We reply within 24–48 hours, usually sooner.